Honey Pepper Boutique currently ships within the United States only.
Online orders are normally shipped within 1–3 business days, Monday through Friday, from the date of purchase.
Please keep in mind that promotions, special events, holidays, new collection launches, or unusually high order volume may occasionally cause processing times to be longer than normal. We are a small business and always do our best to process orders as quickly as possible, but increased demand may affect our normal processing timeframe. Once an order has been shipped, delivery times are determined by the shipping carrier and are outside of Honey Pepper Boutique’s control. If an unexpected delay is expected to significantly affect the timeframe communicated for your order, Honey Pepper Boutique will make reasonable efforts to notify you and provide any options available under our policies and applicable law.
Shipping Rates
Shipping charges are based on the actual shipping cost associated with your order. Shipping rates may vary from order to order depending on factors such as package size, weight, and destination. Honey Pepper Boutique does not intentionally add a markup to shipping charges. Our goal is to pass along the actual shipping cost associated with your package.
Lost, Stolen, or Marked-Delivered Packages
Once an order has been shipped, Honey Pepper Boutique is not responsible for packages that are lost, stolen, misdelivered, or marked as delivered by the shipping carrier.
If your tracking information shows that your package has been delivered but you cannot locate it, please contact Honey Pepper Boutique as soon as possible. We are happy to help review the tracking information and provide any available shipment details.
Customers should also contact the shipping carrier directly to report the missing package and, when appropriate, file a claim. We recommend checking around your delivery area, with household members or neighbors, and with your local carrier before assuming a package has been permanently lost.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address after placing an order, please contact Honey Pepper Boutique immediately by calling (910) 375-8028. Address changes may be requested within 30 minutes of placing an order and are only possible if the order has not yet been processed or shipped.
If an address correction requires a new shipping label or additional postage, additional shipping fees may apply. If you do not contact us in time to make a correction and your package is shipped to the incorrect address provided at checkout, Honey Pepper Boutique is not responsible for the resulting delivery issue or any additional shipping costs.
