We want you to love everything you purchase from Honey Pepper Boutique. Eligible items may be returned for store credit or exchanged within 14 calendar days of purchase.
We do not offer refunds to the original form of payment for standard returns.
To be eligible for a return or exchange, merchandise must:
- Be unworn and unused
- Be free of stains, damage, odors, makeup, deodorant, pet hair, or any other evidence of wear
- Have the original Honey Pepper Boutique store tag still attached
- Be accompanied by proof of purchase, such as a text or email receipt, order confirmation email, or other valid proof of purchase
Honey Pepper Boutique reserves the right to refuse a return or exchange if an item does not meet these requirements. For online orders, please contact us before sending an item back so we can provide return instructions. Customers are responsible for return shipping costs on standard returns and exchanges. Original shipping charges are non-refundable except where otherwise required by law.
Final Sale Items
The following items are always final sale and are not eligible for exchanges or store credit:
- Sale and clearance merchandise
- Jewelry
- Pre-order items
- Special-order items
- Any item specifically identified as “Final Sale”
Additional final-sale exclusions may be identified on individual product listings or at the time of purchase.
Exchanges
For standard exchanges, customers are responsible for the cost of returning the original item as well as the shipping cost for the replacement item. If an exchange is necessary because Honey Pepper Boutique sent the wrong item or the original item arrived damaged, Honey Pepper Boutique will cover the applicable shipping costs. Exchanges are subject to product availability. If the requested replacement item is unavailable, store credit may be issued instead.
Damaged, Incorrect, or Missing Items
Please inspect your order as soon as it arrives. If your order arrives damaged, you receive the wrong item, or an item is missing from your order, please contact Honey Pepper Boutique immediately by calling our store number at (910) 375-8028.
For damaged merchandise, customers may be asked to provide clear photos of the item and its packaging for documentation. Photos of damaged merchandise may be shared with the applicable wholesale vendor or manufacturer when necessary to document the issue or process a claim. Please do not return a damaged or incorrect item unless Honey Pepper Boutique has instructed you to do so. If Honey Pepper Boutique requests that a damaged or incorrect item be returned, we will provide or cover the applicable return shipping.
Order Changes & Cancellations
We understand that mistakes happen. Customers may contact Honey Pepper Boutique within 30 minutes of placing an order to request a change or cancellation.
Requests may include changes to size, color, shipping address, or other order details. Order changes and cancellations are not guaranteed and are subject to inventory availability and whether the order has already been processed. Once an order has been packed, processed, or shipped, changes and cancellations cannot be made.
Honey Pepper Boutique reserves the right to cancel or refuse an order in situations including inventory discrepancies, pricing or product listing errors, suspected fraudulent activity, or other circumstances that prevent us from properly fulfilling the order. If we cancel an order for one of these reasons, any applicable payment will be refunded according to the original payment method, subject to applicable law.
